Thank you for shopping with WW Monograms! Please know that you can place an order with us via phone, email, online or in our shop. If you have any questions or would like to place an order, please call and/or email us.
Please note that all items are non-refundable. Please double check that all personalized requests are entered correctly before placing your order.
Please let us know if an item arrives damaged and/or if the personalization on the item doesn't
match what you requested at the time of your order, and we will work with you to resolve this.
We may ask that you take a picture of the item and send it to us.
Updated September 11, 2019
This privacy notice discloses the privacy practices for our company, WW Monograms, LLC (the “Site”). This privacy notice applies solely to information collected on our Site, and governs how we collect, use, disclose, transfer, and store your information.
Information Collection, Use, and Sharing
Personal information is data that can be used to identify or contact a single person.
We are the sole owners of the information, including personal information, collected on the Site. This information is comprised of information you voluntarily give us via email, through direct links from third party websites, or other direct contact from you. We will not sell or rent this information to anyone.
We collect the following types of personal information: name, email address, industry, and phone number. We may also collect additional contact information and credit card information. When you post information on our Site, we may use this information to reach you, to fulfill your requests, provide a relevant product or service, or for anti-fraud purposes. We will not share your information with any third party outside of our company, other than as necessary to fulfill your request, e.g. to process a payment.
Your Access to and Control Over Information
We take reasonable security safeguards to protect your information, both online and offline.
Wherever we request financially sensitive information (such as credit card data) (“Financial Data”), that information is encrypted and transmitted directly to our payment processing vendors in a secure way. WW Monograms does receive, nor does it retain, your Financial Data. For all other personally identifiable information, only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment in keeping with reasonable commercial practices.
In order to use all functions of the Site, a user may be asked to complete a registration form. In such circumstances, a user is required to give certain personal information (such as name, industry, phone number, and email address). This information is used to contact you about the products/services on our Site in which you have expressed interest.
As noted in our Terms and Conditions to use our Site, no minors (children under age 18) are permitted to use this Site.
Cookies and Tracking Technologies
We may use “cookies” and other technologies. These technologies help us better understand user behavior, tell us which parts of the Site are most often visited, and facilitate and measure the effectiveness of web searches. We treat information collected by cookies and other technologies as non-personal information.
In short, we believe these tracking technologies enable us to track and target the interests of our users to enhance the experience of the Site and our ability to help our customers.
Sharing of Information
We partner with other parties to provide specific services, such as a credit card processor. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
If required to do so by law, legal process, litigation, or by request from public and governmental authorities, we will disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
Links to Other Sites
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other site that collects personally identifiable information.
Surveys & Contests
From time-to-time, our Site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for a variety of purposes, including monitoring or improving the use and satisfaction of this Site, or to improve our company services as a whole.
WW Monograms, LLC
10 N. Pendleton St
Building A, Suite 100
Middleburg, Virginia 20117